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工信部：将有序推动电信领域扩大自主开放，推动形成具有广泛共识的数字治理规则和标准_我的网站

A |     (ECNS) -- Consumer associations across China handled 985,928 complaints in the first half of 2026, down 1.01% from a year earlier. Of these, resolving 567,926 cases, helping consumers recover 447 million yuan ($66.2 million), the China Consumers Association said Wednesday.    Complaints involving AI customer service increased as businesses expanded its use in product inquiries, fee explanations, marketing and after-sales support. Consumers reported misleading promises, difficulty reaching human agents and inaccurate AI-generated information.    Secondhand trading platforms also remained a major source of disputes, with complaints involving counterfeit or refurbished goods, missing accessories and undisclosed defects.    Complaints about online lending and other consumer finance services remained high, particularly over automatic charges made without clear consent. Some consumers said they were repeatedly charged membership or value-added service fees they had not authorized.                        。    8月26日，国务院新闻办公室举行“开局起步‘十五五’”系列主题新闻发布会，介绍全力抓好“十五五”规划实施，加快推进新型工业化有关情况。

B | 工业和信息化部信息通信发展司司长刘郁林表示，将强化改革牵引，打造市场化、法治化、国际化的一流营商环境。

C | 一方面优化行业治理，健全市场准入、公平竞争、信用管理的基础制度，持续推进行业法律法规建设，优化信息通信服务，强化平台经济人工智能等领域监管。另一方面深化开放合作，有序推动电信领域扩大自主开放，持续深化信息通信领域国际交流合作，推动形成具有广泛共识的数字治理规则和标准。（证券时报）原文链接。

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Published on:01:00:29